Welcome to AR Genie Remote Assist Guide!
Brief Overview of AR Genie Remote Assist Guide.
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Brief Overview of AR Genie Remote Assist Guide.
Last updated
Was this helpful?
This comprehensive resource will help you get started with AR Genie Remote Assist, a Remote Visual Assistance Software that enable experts to see what technicians sees & help them to guide technicians remotely via AR annotations or markers through live camera video streaming in real-time.
Here, you will find detailed information on how to use AR Genie Remote Assist on your AR devices (iPad/ tablets, smartphones or mobiles both iOS / Android & AR Glasses) and AR Genie Web-based Portal, to mange your remote sessions & guide technicians for complex issues.
In this guide, you'll learn :
How to Get Started with AR Genie Remote Assist. ( Login )
How to Create Remote Sessions on Web-portal, Mobile & Tablets.
How to Start Remote Sessions on Web-portal.
How to Join Remote Sessions on Web-portal, Mobile & Tablets.
How to Record Remote Sessions on Web-portal, Mobile & Tablets.
How to Add Agents for remote session via Web-portal.
How to Share Session Screen from the web-portal.
How to Raise Session Issues.
How to add, create or access Resource Gallery ( 3D Models, Images, Videos or Docs ).
How to manage your sessions via My Sessions and History.
Whether you're a manager looking to streamline your customer service and technical support, a technician executing tasks and need swift assistance, or an expert looking for an easy tool to support your technician teams in a remote area, this guide will provide you with the knowledge and tools to make the most of AR Genie Remote Assist.
