# Welcome to AR Genie Remote Assist Guide!

<figure><img src="https://3812846949-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUHWKwuLu9tBIRacgLAuI%2Fuploads%2FLPRri7dHNsbn5w9zR8Ih%2FWelcome%20Remote%20Assist%20Guide.png?alt=media&#x26;token=0393a7e0-a39f-420b-bf53-2bdb4c6850ef" alt=""><figcaption><p>AR Genie Remote Assist </p></figcaption></figure>

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This comprehensive resource will help you get started with AR Genie Remote Assist, a **Remote Visual Assistance Software** that enable experts to see what technicians sees & help them to guide technicians remotely via **AR annotations or markers** through live camera video streaming in real-time.&#x20;

Here, you will find detailed information on how to use AR Genie Remote Assist on your **AR devices (iPad/ tablets, smartphones or mobiles both iOS / Android & AR Glasses)** and AR Genie Web-based Portal, to mange your remote sessions & guide technicians for complex issues.&#x20;

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**In this guide, you'll learn :**&#x20;

* How to Get Started with AR Genie Remote Assist. ( Login )
* How to Create Remote Sessions on Web-portal, Mobile & Tablets.&#x20;
* How to Start Remote Sessions on Web-portal.
* How to Join Remote Sessions on Web-portal, Mobile & Tablets.&#x20;
* How to Record Remote Sessions on Web-portal, Mobile & Tablets.
* &#x20;How to Add Agents for remote session via Web-portal.
* How to Share Session Screen from the web-portal.&#x20;
* How to Raise Session Issues.
* How to add, create or access Resource Gallery ( 3D Models, Images, Videos or Docs ).
* How to manage your sessions via My Sessions and History.

Whether you're a manager looking to streamline your customer service and technical support, a technician executing tasks and need swift assistance, or an expert looking for an easy tool to support your technician teams in a remote area, this guide will provide you with the knowledge and tools to make the most of AR Genie Remote Assist.

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