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Browser Based Guest Video Call | No App Installation Required

quickly create an instant Session, Invite a customer using SMS, and start a remote support meeting. Customers join directly from their mobile browser- no app installation is required.

This guide explains the complete workflow for AR Genie Remote Assist, from creating an instant session to joining a remote support call from a mobile browser.

Expert Guide (Web Portal)

Expert creates the session, invites the guest, and guides using non-AR markers

1

Create an Instant Session

Navigate to Remote Assist → My Sessions.

Click Create under Create Instant Session.

2

Name Your Session

Enter a meaningful session name (for example, PC Maintenance).

Optionally enable Live Captions.

Click Next.

3

Invite the Guest via SMS

  1. Select the Guest tab.

  2. Enter the customer's mobile number.

  3. Click Send.

  4. Click Start Meeting.

4

Wait for the Customer

The meeting room opens immediately and waits for the customer to join using the secure SMS invitation.

Expert Best Practices

  • Use descriptive session names.

  • Verify the customer's mobile number.

  • Ask the customer to allow Camera and Microphone permissions.

  • Use the Pointer tool for precise guidance.

  • Use Free Hand annotations for temporary guidance.

Guest/Customer Guide (Mobile Browser)

Guest joins using the link and gets guided by the expert in real-time on their screen.

1

Receive the SMS Invitation

Tap the secure meeting link received by SMS.

2

Open the Meeting Link

The secure AR Genie meeting page opens automatically in your mobile browser.

3

Enter Your Name

Enter your name and tap Join Meeting.

4

Allow Microphone Permission

Tap Allow when prompted.

5

Allow Camera Permission

Tap Allow when prompted.

6

Connected to the Expert

You are now connected.

The expert can guide you using:

  • Pointer

  • Temporary Free Hand annotations

Guest Best Practices

  • Join using a stable internet connection.

  • Allow Camera and Microphone permissions.

  • Hold your phone steady.

  • Ensure good lighting.

  • Follow the expert's on-screen guidance.

  • No application installation is required.

Troubleshooting

If you are unable to join:

  • Check your internet connection.

  • Refresh the browser page.

  • Ensure Camera and Microphone permissions are enabled.

  • Ask the expert to resend the SMS invitation if necessary.

Watch the Video of this Guide

https://www.youtube.com/watch?v=7anqYQzwwXw

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