> For the complete documentation index, see [llms.txt](https://docs.argenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.argenie.ai/ar-genie-remote-assist/browser-based-guest-video-call-or-no-app-installation-required.md).
# Browser Based Guest Video Call | No App Installation Required
quickly create an instant Session, Invite a customer using SMS, and start a remote support meeting. Customers join directly from their mobile browser- no app installation is required.
This guide explains the complete workflow for **AR Genie Remote Assist**, from creating an instant session to joining a remote support call from a mobile browser.
## Expert Guide (Web Portal)
Expert creates the session, invites the guest, and guides using non-AR markers
{% stepper %}
{% step %}
## Create an Instant Session
Navigate to **Remote Assist → My Sessions**.
Click **Create** under **Create Instant Session**.
{% endstep %}
{% step %}
## Name Your Session
Enter a meaningful session name (for example, **PC Maintenance**).
Optionally enable **Live Captions**.
Click **Next**.
{% endstep %}
{% step %}
## Invite the Guest via SMS/Email
1. Select the **SMS/Email** tab.
2. Enter the customer's mobile number or Email.
3. Click **Send**.
4. Click **Start Meeting**.
{% endstep %}
{% step %}
## Wait for the Customer
The meeting room opens immediately and waits for the customer to join using the secure SMS invitation.
{% endstep %}
{% endstepper %}
### Expert Best Practices
* Use descriptive session names.
* Verify the customer's mobile number.
* Ask the customer to allow Camera and Microphone permissions.
* Use the **Pointer** tool for precise guidance.
* Use **Free Hand** annotations for temporary guidance.
## Guest/Customer Guide (Mobile Browser)
Guest joins using the link and gets guided by the expert in real-time on their screen.
{% stepper %}
{% step %}
## Receive the SMS Invitation
Tap the secure meeting link received by SMS.
{% endstep %}
{% step %}
## Open the Meeting Link
The secure AR Genie meeting page opens automatically in your mobile browser.
{% endstep %}
{% step %}
## Enter Your Name
Enter your name and tap **Join Meeting**.
{% endstep %}
{% step %}
## Allow Microphone/Camera Permission
Tap **Allow** when prompted.
{% endstep %}
{% step %}
## Connected to the Expert
You are now connected.
The expert can guide you using:
* Pointer
* Temporary Free Hand annotations
{% endstep %}
{% endstepper %}
### Guest Best Practices
* Join using a stable internet connection.
* Allow Camera and Microphone permissions.
* Hold your phone steady.
* Ensure good lighting.
* Follow the expert's on-screen guidance.
* No application installation is required.
## Troubleshooting
If you are unable to join:
* Check your internet connection.
* Refresh the browser page.
* Ensure Camera and Microphone permissions are enabled.
* Ask the expert to resend the SMS invitation if necessary.
## Watch the Video of this Guide
