📳Remote Assist on Mobile/iPad

AR Genie Remote Assist on Mobile makes it easy for technicians and field workers to connect with experts anytime, anywhere. Using just a smartphone or tablet, you can create and join remote support sessions without needing extra hardware. Mobile access ensures that support is always at your fingertips, whether you’re on the factory floor, at a worksite, or in the field.

With AR-enabled mobile devices, experts can add annotations, drawings, and step-by-step instructions directly onto the live camera feed. This means technicians can see guidance overlaid on the real-world view in real time, making it easier to follow instructions, troubleshoot problems, and complete tasks correctly the first time.

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Key Features

• Join sessions as guest or user

• Create and manage sessions

• Invite agents and share links

• Real-time video, audio, and collaboration tools

Navigation Overview

The app includes three main sections:

• Home – Start or join sessions

• Session – View active sessions

• Profile – Manage settings and account

Language Selection

Users can change language from the top-right icon.

Supported languages:

• English

• Hindi

• Japanese

Connection Status

• Green indicator shows: App is online and ready

By using Remote Assist on Mobile, organizations can reduce downtime, improve remote collaboration, and make workforce training more accessible. It’s a powerful way to bring expert support directly to the point of need — right in your pocket.

ENDS