Documentation - AR Genie
AR Genie Remote Assist
AR Genie Remote Assist
  • 👩‍💻Welcome to AR Genie Remote Assist Guide!
  • 📖Table of Contents Remote Assist
  • 📚Terminology
  • 💻Remote Assist on Web-Portal
    • 👩‍💻Login -How to Login Remote Assist on Web Portal?
    • ✍️Create Session
    • 🧑‍💻Start Session ( Expert Console )
      • 🧑‍💻Expert Console
    • 📼Join Session
    • 💻Recording Overview:
    • 👨‍🏭Add Agent & Assign Roles
    • 📼Share Screen
    • Raise Issue
    • 🔖Manage Sessions: My Session, History & Gallery Overview:
  • 📳Remote Assist on Mobile
    • 📱Login - How to Login Remote Assist on Mobile?
    • ⌨️Create Sessions: How to Create Session on Mobile?
    • 🧑‍💻Join Session : How to Join Session on Mobile
    • 🧑‍💻View Active Sessions
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  • In this section of the guide, you will learn:
  • ENDS

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Remote Assist on Web-Portal

Here you can view easy step-by-step guide on how to use AR Genie Web Portal for Remote Assist.

PreviousTerminologyNextLogin -How to Login Remote Assist on Web Portal?

Last updated 4 months ago

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The AR Genie Web Portal is a comprehensive, user-friendly platform designed to mange and facilitate remote assistance and collaborative remote sessions.

Remote Assist on Web Portal gives users an accessibility to create, join, record sessions and collaborate with other support experts to offer enhanced support. It serves as your central hub for creating, managing, and executing AR remote sessions.

In this section of the guide, you will learn:

  • How to begin with or Login Remote Assist on Web-based Portal.

  • How to Create & Join Sessions.

  • How to Add agents and share session screen.

  • How to raise session issues.

  • How to manage my session, history and add media files in gallery.

ENDS

💻
Remote Assist on Web Portal