✍️Create Instant Session | AR Genie Remote Assist

Learn how to create an instant session in AR Genie Remote Assist Portal, including session naming, enablingThis is a detailed information on how you can Create a Remote Session on AR Genie Web Portal.

Create Instant Session

Create an instant session to quickly start a live Remote Assist interaction without prior scheduling. This is useful for immediate support, troubleshooting, or real-time collaboration.

Overview

The Create Instant Session dialog allows you to configure essential session details before starting.

You can configure:

• Session Name – Identify the purpose of the session

• Live Captions – Enable or disable real-time speech-to-text

• Caption Language – Select preferred language (visible only if captions are enabled)

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Start Session

Click Next to proceed and start the session.

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• You can Copy/Share the Session Code or the Session Link with the participant by inviting them.

You can also invite participants in multiple ways:

• SMS → Send an invite link directly to a participant’s phone number via text message.

• Email → Send the invite link through email.

• Agent → Invite an agent.

• Guest → Invite an external participant who doesn’t have an account.

• QR → Generate a QR code that participants can scan to join instantly.

Request AR Recording

The Request AR Recording feature in the AR Genie Web Portal allows you to generate and share a dedicated link to request augmented reality (AR) recordings from participants. This is especially useful for collecting on-field visuals, troubleshooting steps, or demonstrations that can be reviewed later by experts.

Request AR Recording

• You will see the Request AR Recording section with a unique link.

• Copy the link using the copy icon.

• Or click Share to directly send the request link to participants.

AR Recording Link

• A unique link is generated for the AR Recording.

• Use the Copy button to quickly copy the link.

Share via Email

• Enter the recipient’s email address in the input field.

• Click the ➤ send button to share the AR recording link directly through email.

Share via SMS

• Enter the recipient’s phone number, including the country code.

• Click the ➤ send button to share the AR recording link via SMS.

Once you click Start Meeting or Close, the session immediately appears under the “Active” tab in the "My Sessions" page.

ENDS