Documentation - AR Genie
AR Genie Remote Assist
AR Genie Remote Assist
  • 👩‍💻Welcome to AR Genie Remote Assist Guide!
  • 📖Table of Contents Remote Assist
  • 📚Terminology
  • 💻Remote Assist on Web-Portal
    • 👩‍💻Login -How to Login Remote Assist on Web Portal?
    • ✍️Create Session
    • 🧑‍💻Start Session ( Expert Console )
      • 🧑‍💻Expert Console
    • 📼Join Session
    • 💻Recording Overview:
    • 👨‍🏭Add Agent & Assign Roles
    • 📼Share Screen
    • Raise Issue
    • 🔖Manage Sessions: My Session, History & Gallery Overview:
  • 📳Remote Assist on Mobile
    • 📱Login - How to Login Remote Assist on Mobile?
    • ⌨️Create Sessions: How to Create Session on Mobile?
    • 🧑‍💻Join Session : How to Join Session on Mobile
    • 🧑‍💻View Active Sessions
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  • How to Share the Screen through Web Portal?
  • To Share The Screen:
  • ENDS

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  1. Remote Assist on Web-Portal

Share Screen

This is a detailed information on how you can share your web portal or window screen with users during a remote session.

PreviousAdd Agent & Assign RolesNextRaise Issue

Last updated 4 months ago

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How to Share the Screen through Web Portal?


To Share The Screen:

  • During an active session, Click on the “Screen Share” icon on the session taskbar.

  • The share window tab will open on the screen.

  • Select the desired window, tab or entire screen to share with the participants.

  • An agent connected from another web portal can view the shared screen on his window during the live AR remote session.

  • On-site technician or participant can watch the shared screen on his smartphone or tablet / iPad devices by clicking the stream.

Only the expert or user creating the session and sharing the screen can stop screen sharing by clicking the share icon.

ENDS

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Screen Share
Click on Screen Share icon
Share Screen Window or tabs
Screen Share
Screen Share Mobile View
Screen Share Mobile View