# Terminology

<figure><img src="/files/N5sjonVa14kXbr3WTdvd" alt=""><figcaption></figcaption></figure>

Understanding these key terms will help you navigate and use AR Genie Remote Assist effectively:

***

### Expert:&#x20;

An expert refers to a remote support professional who can provide assistance to the on-site worker or field technician at the remote end via web-based portal by viewing their live back camera video feed in real-time.&#x20;

### Expert Console:&#x20;

Here, Expert Console refers to the interface or the session window screen at the expert end that opens when an expert start a remote session. It has functions that help the expert to execute various functions of AR Genie Remote Assist during the session.

### Technician:&#x20;

A Technician is a person ( a customer or user) who is showing the smartphone back camera video feed of the on-site machinery to the remote expert to get the technical assistance or guidance in real-time.

### Technician Console:&#x20;

Here, Technician Console refers to the interface or the session window screen at the technician end that opens when a technician joins a remote session on their AR devices such as mobile phone or tablets. The technician console has functions that help the technician during the session.

### Remote Assistance:&#x20;

Remote assistance refers to term " remote support" which means providing technical assistance or support to someone from a distance. It is a connection between a user and an expert that allows expert to offer support to the user remotely with the help of a remote support software via live video feed.&#x20;

## ENDS


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.argenie.ai/ar-genie-remote-assist/terminology.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.