# AR Genie Remote Assist – Table of Contents

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Welcome to **AR Genie Remote Assist!** This guide is designed to help new users quickly understand how to get started and use the app for **remote support with augmented reality (AR).** With Remote Assist, technicians and experts can connect in real time using **web, mobile, tablet, or AR glasses** to solve problems faster and more efficiently.

#### Getting Started

Step-by-step instructions on how to log in and access Remote Assist on your preferred device.

#### Key Concepts & Terminology

Learn the basic terms you’ll see often:

* Expert – the person providing guidance
* Technician – the person receiving help on-site
* Expert Console – the expert’s interface
* Technician Console – the technician’s interface
* Remote Assistance – live AR-powered collaboration

#### Core Features

* **Create Sessions** – Start a new remote support session.
* **Start Sessions** – Launch AR guidance for real-time problem-solving.
* **Join Sessions** – Join as a technician or expert with one click.
* **Record Sessions** – Save sessions for training or review later.
* **Add Agents** – Add more team members or experts.
* **Share Session Screen** – Show your screen for clearer collaboration.
* **Raise Session Issues** – Report technical or workflow problems instantly.
* **Active Sessions & History** – See which sessions are live and review past ones.<br>

With these features, even first-time users can confidently begin using AR Genie Remote Assist to improve **training, troubleshooting, and remote collaboration.**

## ENDS&#x20;


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