📖AR Genie Remote Assist – Table of Contents

Welcome to AR Genie Remote Assist! This guide is designed to help new users quickly understand how to get started and use the app for remote support with augmented reality (AR). With Remote Assist, technicians and experts can connect in real time using web, mobile, tablet, or AR glasses to solve problems faster and more efficiently.

Getting Started

Step-by-step instructions on how to log in and access Remote Assist on your preferred device.

Key Concepts & Terminology

Learn the basic terms you’ll see often:

• Expert – the person providing guidance

• Technician – the person receiving help on-site

• Expert Console – the expert’s interface

• Technician Console – the technician’s interface

• Remote Assistance – live AR-powered collaboration

Core Features

• Create Sessions – Start a new remote support session.

• Start Sessions – Launch AR guidance for real-time problem-solving.

• Join Sessions – Join as a technician or expert with one click.

• Record Sessions – Save sessions for training or review later.

• Add Agents – Add more team members or experts.

• Share Session Screen – Show your screen for clearer collaboration.

• Raise Session Issues – Report technical or workflow problems instantly.

• Active Sessions & History – See which sessions are live and review past ones.

With these features, even first-time users can confidently begin using AR Genie Remote Assist to improve training, troubleshooting, and remote collaboration.

ENDS