📚Managing Knowledgebase in Work Assist Portal

Overview

The Knowledgebase feature in the AR Genie Work Assist Portal allows users to access, upload, and query documentation related to different Asset Types. It serves as a centralized repository of reference materials, manuals, and maintenance guides that can be quickly accessed by engineers, technicians, and operators.

Knowledgebase resources are Asset Type specific — meaning users only need to select the relevant asset type to view or upload associated documentation. Selecting individual assets is not required.

Navigating to Knowledgebase

1

Access the portal

Log in to the AR Genie Work Assist Web Portal.

2

Open Assets

Go to Work Assist → Assets.

3

Open Knowledge Base

From the top navigation bar, click on the Knowledge Base tab.

The Knowledgebase is divided into two sections:

  • Query Tab – for searching documentation and insights.

  • Files Tab – for uploading or viewing attached PDFs or manuals.

Querying the Knowledgebase

The Query tab enables users to explore the knowledge repository by entering questions or keywords. The system searches through uploaded reference materials to provide relevant results.

1

Select Asset Type

Select the Asset Type (e.g., Shielded Metal Arc Welding Robots).

2

Switch to Query

Navigate to the Query tab.

3

Enter query

Type your question or keyword in the input field.

4

Review results

View related results, such as documents, workflow instructions, or insights.

Tip: Use specific terms like “assembly guide,” “error code,” or “maintenance steps” for more precise search results.

Uploading Knowledgebase Files

The Files tab allows authorized users to upload PDF documents relevant to an asset type, such as manuals, process sheets, and safety instructions.

1

Open Files section

In the Knowledge Base tab, switch to the Files section.

2

Start upload

Click Upload PDF.

3

Choose file

Choose or drag and drop your PDF document.

4

Complete upload

Click Upload to attach the document to the selected asset type.

Only PDF format is supported for upload. Uploaded files are visible to all users with access to that asset type.

Use Case Example

Scenario: An aerospace maintenance engineer is assigned to the Shielded Metal Arc Welding Robot line. Instead of manually searching through physical manuals, they can open the Knowledgebase, select the asset type, and instantly access welding parameters, troubleshooting steps, and safety documentation.

Best Practices

  • Regularly update your Knowledgebase with the latest service manuals and digital SOPs.

  • Organize documents by Asset Type for easier reference.

  • Keep document names clear and descriptive (e.g., Robot_Maintenance_Manual_v2.pdf).

  • Use the Query function to reduce time spent searching for support material.

Summary

The Knowledgebase in AR Genie Work Assist provides a powerful tool for technicians and engineers to store, access, and query relevant asset-type-specific documentation. By maintaining accurate and updated PDFs, teams can ensure smoother workflows, faster troubleshooting, and improved operational efficiency.

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