Documentation - AR Genie
AR Genie Remote Assist
AR Genie Remote Assist
  • 👩‍💻Welcome to AR Genie Remote Assist Guide!
  • 📖Table of Contents Remote Assist
  • 📚Terminology
  • 💻Remote Assist on Web-Portal
    • 👩‍💻Login -How to Login Remote Assist on Web Portal?
    • ✍️Create Session
    • 🧑‍💻Start Session ( Expert Console )
      • 🧑‍💻Expert Console
    • 📼Join Session
    • 💻Recording Overview:
    • 👨‍🏭Add Agent & Assign Roles
    • 📼Share Screen
    • Raise Issue
    • 🔖Manage Sessions: My Session, History & Gallery Overview:
  • 📳Remote Assist on Mobile
    • 📱Login - How to Login Remote Assist on Mobile?
    • ⌨️Create Sessions: How to Create Session on Mobile?
    • 🧑‍💻Join Session : How to Join Session on Mobile
    • 🧑‍💻View Active Sessions
  • 📲Remote Assist on Tablet/iPad
    • 🧑‍💻Login
    • 🧑‍💻Join Session
    • ⌨️Create Session
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  • How to Create a Remote Session on Web Portal?
  • To Create the Remote Session:
  • Watch the Video Below:
  • ENDS

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  1. Remote Assist on Web-Portal

Create Session

This is a detailed information on how you can Create a Remote Session on AR Genie Web Portal.

PreviousLogin -How to Login Remote Assist on Web Portal?NextStart Session ( Expert Console )

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How to Create a Remote Session on Web Portal?

To Create the Remote Session:


On the left side of the portal’s session board you will see the drop-down menu.

  • Click on the "Drop-down menu".

And you will see the side navigation toolbar with various functional features supported by the portal including the language option for the technicians and participants joining the session to communicate efficiently.

  • Click on “ Remote Assist”.

  • Now under Remote Assist, Go to >> “ Create Session”.

  • Enter the name of the Session you want to create.

Now the Session has been created.

  • You can Share the Session Code or the Link with the participant by inviting them via Email or SMS. You can also add the agent & copy the session code by clicking on the copy icon.

You can view your created session at “ My Session Tab” .


Watch the Video Below:

ENDS

Open the AR Genie Web Portal by login or visiting the link

💻
✍️
https://portal.argenie.ai
Create Session
Click on Drop-down menu
Go to >> the side navigation bar
Click on Remote Assist
Click on Create Session
Create Session Name
share the session link
View Created Session on My Session tab