# How to Raise an Issue on the AR Genie Web Portal ?

The **AR Genie Web Portal** allows users to manage sessions, monitor activities, and access all features of Remote Assist and Work Assist. If you encounter any technical problems, errors, or have feedback, you can easily **raise an issue** directly from the portal. Reporting issues promptly ensures faster resolution and smoother workflow. Here’s how to raise an issue on the web portal: * **Go to Settings** – After logging in, navigate to the **Settings** menu on the portal dashboard. * Click on **“Raise Issue.”**

* Click on **“Raise Issue”** button.

* **Fill in the issue details** – Provide a clear description of the problem or feedback. Include screenshots or additional notes if needed. * Click on **“Report An Issue”** to submit your report.

Once submitted, your issue will appear in the **Raised Issues list** on the portal screen, allowing you to track the status and any updates from support.

Using this feature ensures that all issues are documented and addressed efficiently. It helps maintain **smooth operations, effective remote collaboration, and uninterrupted AR-powered workflows** for your team. ## ENDS --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.argenie.ai/ar-genie-remote-assist/remote-assist-on-web-portal/how-to-raise-an-issue-on-the-ar-genie-web-portal.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.