Documentation - AR Genie
AR Genie Remote Assist
AR Genie Remote Assist
  • 👩‍💻Welcome to AR Genie Remote Assist Guide!
  • 📖Table of Contents Remote Assist
  • 📚Terminology
  • 💻Remote Assist on Web-Portal
    • 👩‍💻Login -How to Login Remote Assist on Web Portal?
    • ✍️Create Session
    • 🧑‍💻Start Session ( Expert Console )
      • 🧑‍💻Expert Console
    • 📼Join Session
    • 💻Recording Overview:
    • 👨‍🏭Add Agent & Assign Roles
    • 📼Share Screen
    • Raise Issue
    • 🔖Manage Sessions: My Session, History & Gallery Overview:
  • 📳Remote Assist on Mobile
    • 📱Login - How to Login Remote Assist on Mobile?
    • ⌨️Create Sessions: How to Create Session on Mobile?
    • 🧑‍💻Join Session : How to Join Session on Mobile
    • 🧑‍💻View Active Sessions
  • 📲Remote Assist on Tablet/iPad
    • 🧑‍💻Login
    • 🧑‍💻Join Session
    • ⌨️Create Session
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  • How to Raise Issue?
  • To Raise an Issue:
  • ENDS

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  1. 💻Remote Assist on Web-Portal

Raise Issue

This is a detailed information on how you can raise any issue while using the AR Genie Web Portal.

How to Raise Issue?

Raise Issue on Web Portal

To Raise an Issue:

  • Under the settings, Go To >> “Raise Issue”.

Go to >> Raise Issue Tab

  • Click on the “Raise Issue” button.

Raise Issue Screen

Click on Raise Button

  • Fill in the details, report an issue and click on “Submit”.

Click on Submit

Your raised issues list will appear on the web portal screen.

Issue List

ENDS

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Last updated 5 months ago

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