🧑💻Expert Console
Video Session Window of the web portal
Last updated
Video Session Window of the web portal
Last updated
The expert's console displays the video session window of the web portal where the expert can view the live video stream of the session and guide the field technician using various functional features of the console.
The image below represents the expert's console which displays the video session window of the portal along with various AR tools and functions for live AR remote session.
The expert can record the live session, take screenshots, share screens, add notes, annotate areas of concern with markers and text boxes, and chat with the field technician during the live session for better understanding and communication.
Once both the expert and the on-site technician are live for a session and enters the meeting room, the expert and field technician can interact with each other while using these different features of AR Genie Remote Assist which includes:
AR Annotations: Markers ( Arrows, Circle, Free Hand), highlighted with different colors representing their usage as per the requirement during live session for quick guidance and support.
Text Box: Expert can write certain instructions for the on-site field personnel or technician on the text boxes and point them to the desired area, hence enabling the participant to know better and be clear about the instructions.
As shown in the figure above, a pink text box with down arrow represents certain instructions given by the remote expert to the field personnel for that particular area on the car's engine, to help him better understand the instructions.
Meeting Chat: The chat option enables users to share the information and chat during the remote support.
Screenshot: This helps to capture the specific event during the session to evaluate or analyze the situation.
The expert can add notes and send invitation to other teams or guest through “invite participants” option during live session.
Recording: Another feature is the live recording option that records the session details and streaming in real time which can be easily accessible later through the “ My Session” and "History” tab for training and monitoring purposes.
You can view the recording details from here:
The audio or microphone option enables live listening of the conversation during the video session which helps in better communication between the experts, technicians and remote teams.
By clicking on the “Leave Meeting” button, expert can exit or leave the live remote session. He can again join the same session later by accessing it from "My Session" tab.
