Documentation - AR Genie
AR Genie Remote Assist
AR Genie Remote Assist
  • 👩‍💻Welcome to AR Genie Remote Assist Guide!
  • 📖Table of Contents Remote Assist
  • 📚Terminology
  • 💻Remote Assist on Web-Portal
    • 👩‍💻Login -How to Login Remote Assist on Web Portal?
    • ✍️Create Session
    • 🧑‍💻Start Session ( Expert Console )
      • 🧑‍💻Expert Console
    • 📼Join Session
    • 💻Recording Overview:
    • 👨‍🏭Add Agent & Assign Roles
    • 📼Share Screen
    • Raise Issue
    • 🔖Manage Sessions: My Session, History & Gallery Overview:
  • 📳Remote Assist on Mobile
    • 📱Login - How to Login Remote Assist on Mobile?
    • ⌨️Create Sessions: How to Create Session on Mobile?
    • 🧑‍💻Join Session : How to Join Session on Mobile
    • 🧑‍💻View Active Sessions
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  • How to start Recording on Web Portal ?
  • To Record the Session:
  • ENDS

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  1. Remote Assist on Web-Portal

Recording Overview:

This is a detailed information on how you can Record the live session on AR Genie Web Portal.

PreviousJoin SessionNextAdd Agent & Assign Roles

Last updated 3 months ago

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How to start Recording on Web Portal ?

AR Genie’s Web Portal gives you the live recording option feature that records the session details and streaming in real time.


To Record the Session:

During the live video session,

  • Go to >> the right top bar of the session window screen of the web portal.

  • Click on the “Recording” button.

Now the recording of the session has started. You can easily access the session recordings later through the “ My Session” and "History” tab for training and monitoring purposes.

To view your recordings:

  • Go to “ My Session” .

  • Click on “three-dot menu” beside Join Meeting Button and Go to >> Recordings.

It will show you the recording details for the particular session.

Similarly, you can also view your session recording details from “ My History” tab.

ENDS

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Session Recording
Click on Recording
Go to >> Recordings
Recording Sessions List
Recording History
View Recorded Session